SHIPPING & DELIVERY POLICY
Last Updated: August 12, 2026
At Elm82gallery, we understand that purchasing artwork is different from purchasing an ordinary retail product.
Every work is carefully prepared for shipment with consideration given to its size, medium, value, edition, condition and destination. Our goal is to ensure that each artwork arrives safely and in the condition in which it left the gallery.
This Shipping & Delivery Policy explains how orders are processed, packaged and delivered by Elm82gallery LLC (“Elm82gallery,” “we,” “us,” or “our”).
1. ORDER PROCESSING
Orders are processed after payment has been successfully received and the order has been accepted by Elm82gallery.
Because artwork requires careful handling and packaging, orders may require additional preparation before shipment.
Our standard goal is to prepare and dispatch orders within 3–7 business days, unless otherwise stated on the artwork listing or communicated to the purchaser.
Certain works may require additional processing time due to:
size or weight;
specialized packaging;
framing;
insurance requirements;
preparation of documentation;
international shipping requirements; or
other circumstances specific to the artwork.
If a material delay occurs, we will make reasonable efforts to notify the purchaser.
Business days generally exclude weekends and U.S. federal holidays.
2. SHIPPING METHODS
Elm82gallery may use established carriers and professional shipping services appropriate for the artwork and destination.
The carrier used for a particular shipment may depend upon:
destination;
artwork dimensions;
artwork value;
packaging requirements;
insurance availability; and
available carrier services.
Where appropriate, shipments may require tracking, insurance and/or signature confirmation.
Elm82gallery reserves the right to select a different carrier or service level when reasonably necessary to protect the artwork or complete the delivery safely.
3. SHIPPING COSTS
Shipping costs may be calculated during checkout, included in the artwork price, quoted separately, or communicated to the purchaser before the order is finalized.
Shipping costs can vary based upon:
destination;
package dimensions;
package weight;
artwork value;
insurance;
signature requirements;
packaging requirements; and
carrier service.
Any shipping charge collected by Elm82gallery will be disclosed before completion of the purchase where required by applicable law.
4. PACKAGING
Artwork is packaged with reasonable care using materials appropriate to the type of work being shipped.
Depending upon the artwork, packaging may include:
professional shipping tubes;
protective paper or material;
archival or protective wrapping;
rigid protective materials;
corner or edge protection;
cushioning materials;
boxes;
reinforced packaging; or
other materials appropriate for safe transportation.
The packaging method will depend upon the artwork.
Unframed prints and works on paper may be shipped rolled in an appropriate protective tube when suitable.
Framed works, originals, panels or other works requiring additional protection may be shipped using specialized packaging.
5. CERTIFICATES & DOCUMENTATION
Where an artwork includes a Certificate of Authenticity (“COA”), publisher documentation, gallery documentation or other provenance materials, those materials will generally be included with the shipment or otherwise provided to the purchaser.
Documentation may be packaged separately within the shipment to help protect it during transportation.
Customers should carefully inspect all packaging before discarding any materials to ensure that accompanying documentation has been removed.
6. DOMESTIC U.S. DELIVERY
Elm82gallery ships within the United States where shipping is available.
Estimated delivery times depend upon the carrier, service level and destination.
Carrier transit times begin after the artwork has been dispatched and do not include Elm82gallery's order-processing period.
Tracking information will generally be provided when available.
7. INTERNATIONAL SHIPPING
Elm82gallery may ship internationally to eligible destinations.
International orders can require additional processing because of customs documentation, carrier requirements, insurance limitations or destination-country regulations.
Customers are responsible for providing complete and accurate:
recipient information;
shipping address;
telephone number;
email address; and
other information reasonably required for international delivery or customs clearance.
Elm82gallery reserves the right to decline shipment to a destination where safe, insured or legally compliant delivery cannot reasonably be arranged.
8. CUSTOMS, DUTIES, TAXES & IMPORT FEES
International shipments may be subject to:
import VAT;
customs duties;
tariffs;
brokerage charges;
customs-clearance fees;
carrier disbursement fees; or
other taxes or governmental charges.
Unless expressly stated otherwise during checkout or in the applicable sales agreement, these charges are not included in the artwork price or shipping charge collected by Elm82gallery and are the responsibility of the purchaser.
Elm82gallery does not control charges assessed by foreign governments, customs authorities, brokers or carriers.
Customers purchasing internationally are encouraged to investigate potential import costs before completing their purchase.
Nothing in this section overrides applicable laws requiring Elm82gallery to collect, remit or disclose particular taxes or charges.
9. CUSTOMS DOCUMENTATION
Elm82gallery will make reasonable efforts to provide accurate information required for customs documentation.
The actual purchase price and appropriate description of the artwork will be used where required.
Elm82gallery will not intentionally falsify customs declarations, artificially reduce declared values or improperly identify a commercial purchase as a gift in order to avoid taxes, duties or customs requirements.
Customs authorities may inspect shipments and may request additional information from the purchaser.
Customs processing is outside Elm82gallery's direct control and may result in additional delivery time.
10. DELIVERY ESTIMATES
Any delivery timeframe displayed on our website, provided during checkout or communicated by Elm82gallery is an estimate unless expressly identified as a guaranteed delivery date.
Carrier delays may occur because of:
weather;
customs processing;
transportation disruptions;
holidays;
high shipping volumes;
incorrect or incomplete addresses;
government inspections; or
other circumstances outside Elm82gallery's reasonable control.
Where mandatory consumer law establishes specific delivery rights, those rights remain unaffected.
11. EU/EEA CONSUMERS
Where applicable European consumer law governs a transaction, Elm82gallery will comply with mandatory delivery requirements.
Unless a different delivery period has been agreed with the customer, goods subject to applicable EU consumer rules will be delivered without undue delay and generally no later than 30 days after conclusion of the contract.
If Elm82gallery cannot deliver within an applicable legally required or agreed period, the purchaser will retain any rights provided by applicable consumer law.
Nothing in this Shipping & Delivery Policy limits mandatory EU or EEA consumer rights.
12. TRACKING
Where tracking is available, Elm82gallery will generally provide tracking information after the shipment has been accepted by the carrier.
Tracking information may take time to update after a shipping label has been created.
Customers are encouraged to monitor tracking information and make appropriate arrangements to receive valuable artwork.
13. SIGNATURE REQUIREMENTS
Because Elm82gallery sells collectible artwork, certain shipments may require a signature upon delivery.
Signature requirements may be based upon:
artwork value;
destination;
insurance requirements;
carrier requirements; or
Elm82gallery's reasonable determination that a signature is appropriate.
Customers are responsible for ensuring that an authorized person is available to receive a shipment when a signature is required.
14. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout.
If an address needs to be corrected, contact Elm82gallery immediately at edward@elm82gallery.com.
We cannot guarantee that an address can be changed after a shipment has been processed or transferred to the carrier.
For security and fraud-prevention purposes, Elm82gallery may require additional verification before changing the delivery address associated with a paid order.
15. FAILED OR REFUSED DELIVERY
If delivery cannot be completed because of:
an incorrect address;
repeated unsuccessful delivery attempts;
failure to collect the shipment;
failure to provide information required for customs clearance;
refusal to pay applicable import charges; or
refusal of a shipment without a legally valid reason,
the shipment may be returned to Elm82gallery.
Any additional shipping, return, customs or carrier charges may be deducted from a refund or charged to the purchaser where permitted by applicable law.
This provision does not affect a customer's mandatory consumer rights, including applicable rights relating to withdrawal, non-conforming goods, damaged goods or legally justified refusal.
16. DAMAGED PACKAGES
Customers should inspect the exterior of their shipment at the time of delivery whenever reasonably possible.
If a package appears damaged, crushed, punctured, opened, wet, severely bent, or otherwise compromised, please document the condition of the package before opening it.
Take clear photographs showing:
the entire package;
damaged areas;
shipping label;
exterior packaging;
interior packaging; and
condition of the artwork.
These photographs may be necessary for a carrier or insurance claim.
17. ARTWORK DAMAGED IN TRANSIT
If artwork arrives damaged, contact Elm82gallery as soon as reasonably possible at edward@elm82gallery.com
Please include:
order number;
name;
photographs of the shipping container;
photographs of all internal packaging;
photographs of the artwork;
photographs clearly showing the damage; and
a brief description of what occurred.
Do not discard the original packaging, shipping tube, box, protective materials or shipping label.
The carrier or insurer may require these materials to investigate the claim.
Elm82gallery will review the situation and work with the customer and applicable carrier or insurer to determine an appropriate resolution.
Depending upon the circumstances and applicable law, the resolution may include repair, replacement where possible, refund, insurance claim or another appropriate remedy.
Because many artworks are limited editions, proofs, hand-finished pieces or unique works, an identical replacement may not always be available.
18. RISK OF LOSS OR DAMAGE
Elm82gallery packages and ships artwork with reasonable care.
For transactions subject to mandatory consumer laws governing risk during transportation, those laws will apply.
For example, where applicable EU consumer law applies and Elm82gallery arranges the carrier, risk of loss or damage generally remains with Elm82gallery until the purchaser or a third party designated by the purchaser, other than the carrier, obtains physical possession of the artwork.
Nothing in this policy is intended to transfer transportation risk to a consumer where applicable law prohibits doing so.
19. LOST SHIPMENTS
If tracking indicates that a shipment has been lost or has stopped moving for an unusual period, please contact Elm82gallery.
We may initiate an investigation with the shipping carrier.
Carrier investigations can require additional time.
Customers agree to reasonably cooperate with requests for information needed to investigate a missing shipment or submit an insurance claim.
Where applicable consumer law provides additional rights concerning non-delivery, those rights remain unaffected.
20. PACKAGES MARKED DELIVERED
If tracking indicates that a package was delivered but you cannot locate it, please:
check the delivery location carefully;
check with other household members, building personnel or authorized recipients;
review any carrier delivery photograph or notice, if available; and
contact Elm82gallery promptly if the package remains missing.
Elm82gallery may contact the carrier and assist with an investigation.
We may request information reasonably necessary to investigate the delivery.
21. CUSTOMER-ARRANGED SHIPPING
If Elm82gallery agrees to allow a purchaser to independently arrange and commission their own carrier, different terms concerning transportation and risk may apply.
Any such arrangement should be confirmed with Elm82gallery before collection.
Mandatory consumer rights will continue to apply where required by law.
22. RETURNS
Shipping associated with returns is governed by our separate Returns & Cancellations Policy.
Customers should not return artwork without first reviewing that policy and contacting Elm82gallery where required.
Artwork returned to Elm82gallery should be packaged appropriately and should include all documentation and materials required under the Returns & Cancellations Policy.
23. QUESTIONS ABOUT SHIPPING
If you have questions about shipping an artwork to your location, international delivery, packaging or an existing shipment, please contact us before placing your order or as soon as possible afterward.
Elm82gallery LLC
United States
Email: Edward@elm82gallery.com
© 2026 Elm82gallery LLC. All rights reserved.
